Frequently Asked Questions
Everything you need to know about our premium MÄnuka honey.
How do I know your honey is authentic?
Every jar of 100% Pure New Zealand Honey is independently tested and certified for purity and MÄnuka potency. We provide UMF and MGO ratings on our labels to guarantee the quality and origin of our products.
Where do you ship your products?
We currently offer nationwide shipping across New Zealand and international shipping to select countries. Shipping costs and delivery times vary depending on your location and are calculated at checkout.
What is the difference between MGO and UMF?
MGO (Methylglyoxal) measures the concentration of the key antibacterial compound, while UMF is a comprehensive grading system that ensures quality, purity, and authenticity. Both are reliable indicators of high-quality MÄnuka honey.
Can I return my order if I change my mind?
Due to food safety regulations, we cannot accept returns for honey once the seal is broken. However, if your order arrives damaged or there is an error, please contact our support team within 14 days for a replacement or refund.
Is your honey raw and unpasteurized?
Yes, our honey is extracted and packed at low temperatures to preserve its natural enzymes, nutrients, and unique flavor profile, ensuring you receive it exactly as nature intended.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.